Quality Testing: How a high quality product will ensure satisfaction of your customer
How will the development of a high quality product make the life of your customer and, as a consequence, your own life better?
To answer this question we suggest the following options:
1. Testing of the software will reduce the number of its returns for further development (including returns from the Customer and end users) during its implementation and, what is more important, its operation and maintenance phase. This will allow:
- for a reduction in time spent by developers in enhancements, correction and administration of the product;
- for less consultant and developer diversion (for these enhancements) from other projects;
- As a result of the two aforementioned points – the project will keep to a certain budget and terms? time frame? – Surely any directors dream!
2. Project testing will contribute to a considerable reduction of errors and requests that come to a technical support team. This will allow:
- for less time to be spent by technical support team specialists and also people who will be involved in correcting possible errors;
- for an increase satisfaction and loyalty of the Customer which is quite crucial.
3. Project testing will help reduce the risks of possible software failures resulting from which the Customer may lose real money.
The main specificity here is in the fact that the emergence of a failure in the “field environment” is very costly and testing can help reduce the number of such failures. This is what the Customer may get, meaning they cansave money on testing. At the same time, the return of investment (ROI) is achieved by means of reducing the number of problems in operation; the Customer doesn’t lose any money when, due to system failures they do not receive it from their clients. The Customer is ready to pay for this, thus increasing the project budget.
This happens to be the most honest way of treating the Customer. When the contractor makes a cheap product with a number of faults and then persistently demands money from the Customer for support, administration and error correction, the strategy “Money for your own mistakes” is a surefire recipe for success.
4. Testing of requirements. This type of testing at the earliest stages of project implementation will allow for a reduction at the minimum expense of a large number of errors and for a reduction in time for developers who are often limited by incomplete, unclear, and non-testable, requirements. To postpone testing is to reject it. Passing up testing once will see it passed up for good. (A stitch in time saves nine! ← this is what you’re saying in a less literal way.)
Softage offers product software testing and quality assurance services. Contact us through our website http://www.softage-group.com/ for a free project quote.
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